Payment Policy

Last Updated: September 28, 2026

Merclelondon aims to provide a secure and straightforward checkout experience.

1. Available Payment Method

Merclelondon accepts PayPal as a payment method where PayPal is displayed and available during checkout.

Payment options displayed at checkout may vary depending on availability and applicable circumstances.

When you select PayPal, you may be redirected to PayPal or provided with a PayPal checkout experience to complete payment.

Your payment is processed through PayPal's payment infrastructure.

Merclelondon does not request or require customers to send payment-card details to us by email, telephone, social media, or other informal channels.

Orders may only be processed after successful payment authorisation.

If payment cannot be authorised, the order may not be completed.

Possible reasons for a failed payment may include:

After a successful order, we may send an order confirmation to the email address provided at checkout.

The confirmation may include:

Please review the confirmation and contact us promptly if any information appears incorrect.

Approved refunds are normally returned to the original payment method.

For PayPal transactions, the refund may be processed through PayPal.

The time required for the funds to appear in the customer's account can depend on PayPal and the customer's financial institution.

Payment processing may involve third-party payment providers that use security measures designed to protect payment information.

Customers should never send payment credentials or sensitive payment information through ordinary email.

We make reasonable efforts to ensure that product prices and checkout information are accurate.

If an obvious pricing or technical error occurs, we may contact the customer before fulfilling the order where permitted by applicable law.

Any cancellation or refund in such circumstances will be handled in accordance with applicable consumer requirements.