Shipping policy
Last Updated: September 28, 2026
Merclelondon provides Free Shipping on orders to customers in the United Kingdom, subject to the availability and delivery conditions displayed at checkout.
1. Shipping Destination
Our webshop primarily serves customers in the United Kingdom.
Available delivery areas may depend on the address, courier availability, and any applicable delivery restrictions.
2. Free Shipping
Standard shipping is offered at no additional shipping charge for eligible UK orders.
Any special delivery service, additional service, or exceptional delivery requirement will be communicated where applicable.
3. Order Handling Time
After an order is successfully placed, our normal handling time is:
1–3 business days
Handling includes order verification, processing, preparation, packing, and dispatch.
Orders may occasionally require additional processing time due to circumstances such as:
- High order volumes
- Public holidays
- Stock-related processing
- Address verification
- Payment verification
- Operational interruptions
- Unforeseen circumstances
4. Shipping Time
After dispatch, the estimated shipping period is:
4–9 business days
The actual transit time can vary depending on the delivery destination, courier operations, local conditions, and other circumstances outside our direct control.
5. Estimated Total Delivery Time
The general estimated delivery timeframe is approximately:
5–12 business days
This estimate combines normal processing and shipping times.
Delivery time can vary depending on the customer's city and delivery address.
The estimate is provided for planning purposes and is not a guarantee of delivery on a particular date.
6. Delivery Delays
Although we work to process orders as efficiently as possible, delays can occasionally occur.
Possible causes include:
- Courier delays
- Severe weather
- Public holidays
- High seasonal demand
- Incorrect or incomplete delivery information
- Delivery-access problems
- Customs or regulatory issues where applicable
- Operational disruptions
- Events outside our reasonable control
If your order appears to be delayed, please contact our customer-service team with your order number.
7. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information during checkout.
Please carefully review:
- Full name
- House or building number
- Street
- City
- Postcode
- Contact telephone number
If you realise that you entered incorrect information, contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.
8. Tracking
Where tracking information is available, it may be provided after dispatch.
Tracking information can take some time to become active after the parcel has been handed to the carrier.
9. Delivery Problems
If an order is marked as delivered but you have not received it, please contact us as soon as possible.
We may request information needed to investigate the delivery with the relevant courier.
10. Split or Separate Deliveries
In some circumstances, products from the same order may arrive separately.
If this occurs, customers may receive separate tracking information where available.
11. Risk and Delivery
We remain responsible for the goods until they are delivered to you or to a person you have identified to receive them, except where applicable law provides otherwise.
Nothing in this Shipping Policy limits mandatory consumer protections.